A firm operating in the travel business industry, whether in the domestic or in the international market, needs to carry out numerous administrative tasks apart from dealing with customers. The core Back Office Tasks of travel agencies are:
- Manage one or more GDS to operate online booking/ reservation of flights.
- Keep the booking and reservation system of hotels, transportation and other services up and running.
- Generate and update different types of reports to assist decision and policy making
- Develop and manage all inventory, packages and group travels
- Gather, arrange and utilize customer information where needed
- Retrieve available information from the GDS a firm is using
- Integrate the data retrieved from GDS with some more relevant data like Customer details, Agent details etc.
- Store the data to derive diverse reports to get insight about company information
- Create and keep track of documents such as invoices, vouchers, credit notes etc.
- Operate and keep track of all accounting transactions and generating reports for these transactions
- Reconciliation of BSP and other accounts
- Manage user profile administration
- Operate Customer Relationship Management
- Manage human resources of the company
Earlier these days most of the prominent travel agencies and tour operators in Bangladesh had been following a traditional approach for keeping their accounts. Most of them relied on competent GDS systems and their own accounts department for their back office operations. With the assistance of GDS systems, the agencies were able to manage their operational issues of ticketing like invoicing, record keeping etc.
Yet combining data gathered from GDS systems and utilizing these data to maintain the firm’s accounts and finance was always a cumbersome issue for agencies. Agencies were eventually unable to keep pace with the development of GDS systems and market demands for constant improvement in operational procedures. To meet these challenges, the agencies applied several partial systems for their back office operations. But there was always a lack of a complete solution to all the accounting, finance, HRM and other back office operations necessities.
To remove these debacles from the business process and gain an edge over their competitors the travel agents needed a comprehensive and complete back office solution. A solution that can enable streamlining the business processes, managing accounts and finances and operating interactive modules. As InnoGlobe Technologies is committed to deliver cutting edge technology solutions to the travel industry, the InnoGlobe Technologies team has introduced the marvelous end-to-end back office solution, Trincome, for travel agents, tour operators, hajj and man power agencies.
Benefits of having Trincome
- Enable automation of post sales reporting processes
- Create and manage invoices just by few clicks, automatically as well as manually
- Facilitates Multi-location, multi-user user experience
- Generation and availability of real time data
- Improved accuracy and ease at record keeping
- Input and save customer information once and the information will be available to utilize in future for different purposes
- Manage and keep record of all cash and bank transactions
- Automated progressive accounts report generation for a given time period/ date range to assist financial policy making
- Generate various progressive reports to get an overview of different aspects of your business
- E-mail communication of invoices with customers
- Customer Relationship Management
- Supplier management and facility of uploading supplier from excel
- Easy to operate sales manager management
- Assign sales managers to specific customers
- Connect sales managers to terminal users of the system
- Reliable user role mapping and controlling process
- Business process specific administration of different aspects of your business
- Enable BSP reconciliation in mere seconds
- Strong and reliable security and protection of information is assured
- Dedicated and non-stop customer services
Proposed Technology
For the Trincome back office solution our primary development technology will be Back End (Admin Panel and API Service):
- Net Framework
- MVC 5
- Web API 2.0
- Database: MS-SQL, MongoDB
- JQuery UI
- Mustache JS
Available Features of Trincome
To accomplish the full benefits of installing and operating a back office solution, Trincome encompasses a wide array of features which are accessible in the form of distinct modules. These modules enable the users of Trincome to administer, manage and operate their business’s back office processes as well as the Trincome system. There are several modules each of which contains several sub-modules to facilitate users’ needs. The basic modules are:
- Opening/ Home Dash Board
- Invoice Management
- Account Management
- Customer Management
- Supplier Management
- Reports
- Sales Manager Management
- Security
- Administration
- BSP Reconciliation Management
- Sales Manager Invoice Management
Home | |||
Total New Customer | Unreported Tickets | Total Invoiced Amount | Payment Received |
Customer | Total Invoice | Cash Received Voucher | Cash Payment Voucher |
Total Bank Received | Total Bank Payment | Total Void Ticket Number | Total Refund Ticket Number |
Unreported Tickets | |||||
US-Bangla Tickets | GDS Tickets | Novo Air Tickets | View Trip Tickets | Unreported Tickets Summary | Air Arabia Tickets |
Invoice Management | |||
Invoiced Ticket | Refund Ticket | Voided Ticket | Hotel Invoices |
Visa Invoices | Package Invoices | Other Invoices |
Account Management | |||
Chart of Accounts | Cash Payment Voucher (CPV) | Cash Received Voucher (CRV) | Bank Payment Voucher (BPV) |
Bank Received Voucher (BRV) | Journal Voucher | Account Transaction Info | Account Posting |
Invoice Wise Payment Matching | Financial Years | Opening Balances |
Customer Management | |
Customer | Sales Manager Customer |
Suppliers Management |
Suppliers |
Reports | |||
Account Ledger View | Summary Ledger View | Income Statement | Balance Sheet |
Trial Balance | Airlines Wise Report | Daily Sales Report | Sales Manager Report |
Outstanding Balance Report | Customer Invoice Payments Report | Sales Manager Outstanding Report | Customer Payment Report |
Voucher Report | Tickets Report | Refund Tickets Report | GDS Tickets Report |
Travel Date Tickets Report | Return Date Tickets Report | Customer Summary Report | Supplier Summary Report |
Invoice Report | Profit Report | User Activity | Sector Wise Report |
Daily Activity Report | Discard Ticket Report |
Sales Manager Management | |
Terminal User | Sales Manager |
Security | |||
Role | User role Mapping | Set Role Permission | Sales Manager |
Sales Manager Role Mapping | Set Sales Manager Permission |
Administration | |||
User List | Bank Setup | Country | State |
city | Tax Setup | Employee Departments | Group Management |
Hotel setup Type | Hotel List | Supplier Commission setup | External Airline Configuration |
Terms and Conditions | Currency Rate Setup | Setup Invoice View | Template Setup |
BSP Management |
BSP Reconciliation |
Employee Management |
Employee |
Sales Manager Invoice MGT | |||
Sales Manager Ticket Invoices | Sales Manager Hotel Invoices | Sales Manager Visa Invoices | Sales Manager Package Invoices |
Terms and Conditions of services
- Number of training sessions will be provided as per purchase contract.
- The customer will have no access after the end of the subscription period.
- Service will be activated within 7 days after receiving the order.
- Authority reserves the right to reevaluate the prices in future.